---
title: QikServe Support Team
description: If you have any questions or concerns, please write into us at our support desk.
---
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Welcome to our Knowledge Base, do you have a question?
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1. [Knowledge Base](https://help.qikserve.com/migration/knowledge?hsLang=en)
2. [Getting Started & Support](https://help.qikserve.com/migration/knowledge/getting-started-support?hsLang=en)
3. [How To Use Support](https://help.qikserve.com/migration/knowledge/getting-started-support?hsLang=en#how-to-use-support)
# QikServe Support Team
## If you have any questions or concerns, please write into us at our support desk.
- Email: [support@qikserve.com](mailto:support@qikserve.com)
- Customer Portal: [http://support.qikserve.com](http://support.qikserve.com/)
Please remember to submit any queries from an email associated with an administrator account in the platform - this allows us to confirm you are indeed authorized to request information or make changes to the store.
Issues are triaged and resolved on a ‘**best effort**’ Basis Communication Standards.
### What to include
When reporting an issue, please include the following:
- Full store name (as it appears in the dashboard’s top-left corner)
- A summary of the issue encountered
- The number of stores affected
- Example test cases illustrating the issue (e.g. order numbers, specific promotion names, specific item names etc)
- If possible (and relevant), please include screenshots or videos of the issue manifesting, or any other details that might help us reproduce the issue you’re seeing.
### Operating Hours
We operate on a Monday - Friday 9am - 5pm basis for all queries, and we have a light support system in place outside of this.
On the evenings and weekends a dedicated member of the support team will answer any ‘**P1**’ critical issues. These are defined as issues that are causing you to fail to be able to take orders.
Whenever you’re raising a new issue, please write a **new** email to [support@qikserve.com](mailto:support@qikserve.com) rather than replying to an old thread - this will ensure the fastest response times.
**First Response Time -** This is the period between the customer submitting a **service request** and a member of the support team responding with acceptance of the issue
**Resolution Time -** This is the period between acceptance of the issue by a member of the support team and the issue being marked as resolved. It should be noted that this time period can be influenced by factors outside of QikServe's control such as:
- Slow or no response from the customer to a request from QikServe for additional information
- Escalation time between QikServe and third-party vendors
- Confirmation of a **bug** where resolution requires development and release of the software
In these instances resolution time, SLAs will not apply
| **Severity Level** | **First Response Time** |
| --- | --- |
| Severity 1 | 1 Business Hour |
| Severity 2 | 2 Business Hours |
| Severity 3 | 6 Business Hours |
| Severity 4 | 24 Business Hours |
- [Product Updates](https://help.qikserve.com/migration/knowledge/product-updates?hsLang=en#main-content)
- [2024 Updates](https://help.qikserve.com/migration/knowledge/product-updates?hsLang=en#2024-updates)
- [2023 Updates](https://help.qikserve.com/migration/knowledge/product-updates?hsLang=en#2023-updates)
- [2022 Updates](https://help.qikserve.com/migration/knowledge/product-updates?hsLang=en#2022-updates)
- [2021 Updates](https://help.qikserve.com/migration/knowledge/product-updates?hsLang=en#2021-updates)
- [Getting Started & Support](https://help.qikserve.com/migration/knowledge/getting-started-support?hsLang=en#main-content)
- [Getting Started](https://help.qikserve.com/migration/knowledge/getting-started-support?hsLang=en#getting-started)
- [How To Use Support](https://help.qikserve.com/migration/knowledge/getting-started-support?hsLang=en#how-to-use-support)
- [Order Screen](https://help.qikserve.com/migration/knowledge/getting-started-support?hsLang=en#order-screen)
- [Services](https://help.qikserve.com/migration/knowledge/services?hsLang=en#main-content)
- [Analytics](https://help.qikserve.com/migration/knowledge/services?hsLang=en#analytics)
- [Store Settings](https://help.qikserve.com/migration/knowledge/services?hsLang=en#store-settings)
- [Tax](https://help.qikserve.com/migration/knowledge/services?hsLang=en#tax)
- [Outlets](https://help.qikserve.com/migration/knowledge/services?hsLang=en#outlets)
- [Collection or Delivery Service](https://help.qikserve.com/migration/knowledge/services?hsLang=en#collection-or-delivery-service)
- [To Seat Service](https://help.qikserve.com/migration/knowledge/services?hsLang=en#to-seat-service)
- [Global Dashboard](https://help.qikserve.com/migration/knowledge/services?hsLang=en#global-dashboard)
- [Custom Legal Documents](https://help.qikserve.com/migration/knowledge/services?hsLang=en#custom-legal-documents)
- [Styling](https://help.qikserve.com/migration/knowledge/services?hsLang=en#styling)
- [Manage Users](https://help.qikserve.com/migration/knowledge/services?hsLang=en#manage-users)
- [Events Services](https://help.qikserve.com/migration/knowledge/services?hsLang=en#events-services)
- [Payments](https://help.qikserve.com/migration/knowledge/payments?hsLang=en#main-content)
- [QikServe Payments](https://help.qikserve.com/migration/knowledge/payments?hsLang=en#qikserve-payments)
- [Toggle](https://help.qikserve.com/migration/knowledge/payments?hsLang=en#toggle)
- [Pennies](https://help.qikserve.com/migration/knowledge/payments?hsLang=en#pennies)
- [Menu Management](https://help.qikserve.com/migration/knowledge/menu-management?hsLang=en#main-content)
- [Items & Modifiers](https://help.qikserve.com/migration/knowledge/menu-management?hsLang=en#items-modifiers)
- [Menu Enhancement](https://help.qikserve.com/migration/knowledge/menu-management?hsLang=en#menu-enhancement)
- [Order Management](https://help.qikserve.com/migration/knowledge/order-management?hsLang=en#main-content)
- [The Expo Screen](https://help.qikserve.com/migration/knowledge/order-management?hsLang=en#the-expo-screen)
- [Hardware](https://help.qikserve.com/migration/knowledge/order-management?hsLang=en#hardware)
- [Orderlord](https://help.qikserve.com/migration/knowledge/order-management?hsLang=en#orderlord)
- [Twillio](https://help.qikserve.com/migration/knowledge/order-management?hsLang=en#twillio)
- [Loyalty](https://help.qikserve.com/migration/knowledge/loyalty?hsLang=en#main-content)
- [Loyalty Stamp Card](https://help.qikserve.com/migration/knowledge/loyalty?hsLang=en#loyalty-stamp-card)
- [Marketing](https://help.qikserve.com/migration/knowledge/loyalty?hsLang=en#marketing)
- [Talkbox](https://help.qikserve.com/migration/knowledge/loyalty?hsLang=en#talkbox)
- [Mobile Apps](https://help.qikserve.com/migration/knowledge/mobile-apps?hsLang=en#main-content)
- [App Store Developer Account](https://help.qikserve.com/migration/knowledge/mobile-apps?hsLang=en#app-store-developer-account)
- [App Communications](https://help.qikserve.com/migration/knowledge/mobile-apps?hsLang=en#app-communications)
- [Point Of Sale Integrations](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#main-content)
- [Managing your POS Integration](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#managing-your-pos-integration)
- [Access/IBS POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#access-ibs-pos)
- [Bleep POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#bleep-pos)
- [Centegra POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#centegra-pos)
- [Deliverect POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#deliverect-pos)
- [Datasym POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#datasym-pos)
- [Epos Now POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#epos-now-pos)
- [ICR POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#icr-pos)
- [PixelPoint POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#pixelpoint-pos)
- [Simphony Oracle POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#simphony-oracle-pos)
- [Syrve/IIKO POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#syrve-iiko-pos)
- [Tevalis POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#tevalis-pos)
- [Zonal POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#zonal-pos)
- [Toast POS](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#toast-pos)
- [Open Check](https://help.qikserve.com/migration/knowledge/open-check?hsLang=en#main-content)
- [Guest Journey](https://help.qikserve.com/migration/knowledge/open-check?hsLang=en#guest-journey)
- [Troubleshooting](https://help.qikserve.com/migration/knowledge/open-check?hsLang=en#troubleshooting)
- [Pay At Table](https://help.qikserve.com/migration/knowledge/pay-at-table?hsLang=en#main-content)
- [Guest Journey](https://help.qikserve.com/migration/knowledge/pay-at-table?hsLang=en#guest-journey)
- [Troubleshooting](https://help.qikserve.com/migration/knowledge/pay-at-table?hsLang=en#troubleshooting)
- [Kiosks](https://help.qikserve.com/migration/knowledge/kiosks?hsLang=en#main-content)
- [New Menus & Updates](https://help.qikserve.com/migration/knowledge/kiosks?hsLang=en#new-menus-updates)
- [Troubleshooting](https://help.qikserve.com/migration/knowledge/kiosks?hsLang=en#troubleshooting)
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