---
title: Set up your Twilio integration
description: Find out the information you need to set up Twilio for your store on QikServe
---
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# Set up your Twilio integration
## Find out the information you need to set up Twilio for your store on QikServe
### What is Twilio, and how does it work
Order Ready Notifications sent as a customisable (per service) text message. This can be actioned two ways:
- Via the QikServe Orders Screen ([Expo](http://expo.withqikserve.com/))
- Or when the last item is marked as ready on the KDS for Simphony POS customers.
### Setting Up Twilio
- Once you have created a free account, Click on Upgrade your account
- Follow the steps and confirm billing & card detail
You will need to add initial text credit to your account
- From your home page, click Phone Numbers ( # ) and then 'Buy a number'
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### Friendly Name
You can set a Friendly Name for your number after it’s created by clicking on the phone number and editing it
**Formatting Requirements**
Alphanumeric Sender IDs can contain up to 11 characters from the following categories:
- Upper-case letters A - Z
- Lower-case letters a - z
- Numbers 0 - 9
- Spaces
Sender IDs must contain at least one letter. Special characters and punctuation are not allowed.
[Alphanumeric Sender ID for Twilio Programmable SMS](https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.twilio.com%2Fhc%2Fen-us%2Farticles%2F223181348-Alphanumeric-Sender-ID-for-Twilio-Programmable-SMS&data=05%7C01%7CChristian.Milton%40qikserve.com%7Cc8ca64e65eb84ec1fc4008da4ec96b17%7C979781e99c264e66ae6bedc257aed466%7C0%7C0%7C637908924348551672%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=l6LntqVYoGE7ZqLLmXdUy3lcsGDZKK2MHItGvpWtDUE%3D&reserved=0)
### Details we need
```
account=token=fromNumber=
```
- For the account, copy and paste the ACCOUNT SID field from your Dashboard
- For the token, click **Show** under Auth Token and copy the value displayed
- For the phone number, click on **all phone numbers** and copy the number you want us to send text messages from
- Go to [https://secrets.qikserve.net/](https://secrets.qikserve.net/) and add the details there securely
- Generate a URL and provide it to your account contact or send it to [support@qikserve.com](mailto:support@qikserve.com)
### Twilio Settings
A segment is 160 characters: [https://www.twilio.com/blog/2017/03/what-the-heck-is-a-segment.html](https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.twilio.com%2Fblog%2F2017%2F03%2Fwhat-the-heck-is-a-segment.html&data=04%7C01%7Cchristian.milton%40qikserve.com%7C8df9513c62814321b35c08da121cf329%7C979781e99c264e66ae6bedc257aed466%7C0%7C0%7C637842212851953184%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=L9dtOPaGkEOIFy6W5eQnjUfPbEXcDogoYQi973vhIlc%3D&reserved=0)
There are two types of SMS:
> 1. GSM = most basic - only supports 127 letters, standard keyboard and upper case
>
> 2. Non-GSM = supports emojis, some punctuation
>
> *non-GSM messages have a length of 70 chars, GSM have a length of 140 chars *
**We recommend you use our free service called Smart Encoding**
Your Messaging Service’s Smart Encoding feature detects easy-to-miss Unicode characters and replaces them with a similar GSM-encoded character. This helps ensure that your message gets segmented at 160 characters and saves you from sending two message segments, which increases your spend.
**How to turn this on:**
Messaging -> Services -> Content Settings there is a toggle for Smart Encoding (like below)
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- [Managing your POS Integration](https://help.qikserve.com/migration/knowledge/point-of-sale-integrations?hsLang=en#managing-your-pos-integration)
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