Handling Disputes

Fraudulent payments and what you require to dispute these.

When a dispute is made by a customer our team are notified about these. We then get in touch with a list of the disputes to let you decide if this is NOT a fraudulent transaction. If you believe the dispute is in error and want to challenge it we will then ask for the below information from you -

• Email address

• Customer name

• Billing address

• Product or service details

  • Order number

  • Customer details

• What type of product or service is this?

  • Physical product

  • Digital product or service

  • Offline Service

  • Event

  • Booking or reservation

  • Other

• Supporting evidence

  • Customer communication

Once we submit your evidence for dispute, this will go to the customers bank for review. The bank will then make a final decision within 3 months.