--- title: Auto reject order description: This feature allows customers to set a time for services that will auto-reject orders after a specific amount of time. If an order has been sitting in pending for the amount of time, the order will automatically be cancelled after that time. --- [Skip to content](https://help.qikserve.com/migration/knowledge/auto-reject-order#main-content) English Show submenu for translations ![QikServe-Access-RGB-Blue-less-padding-knowledge-base.png\]](https://help.qikserve.com/hs-fs/hubfs/QikServe-Access-RGB-Blue-less-padding-knowledge-base.png?height=40&name=QikServe-Access-RGB-Blue-less-padding-knowledge-base.png) Open main navigation Close main navigation - English Show submenu for translations - Visit QikServe.com Visit QikServe.com Welcome to our Knowledge Base, do you have a question? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.qikserve.com/migration/knowledge?hsLang=en) 2. [Order Management](https://help.qikserve.com/migration/knowledge/order-management?hsLang=en) 3. [The Expo Screen](https://help.qikserve.com/migration/knowledge/order-management?hsLang=en#the-expo-screen) # Auto reject order ## This feature allows customers to set a time for services that will auto-reject orders after a specific amount of time. If an order has been sitting in pending for the amount of time, the order will automatically be cancelled after that time. To have this feature enabled please email [support@qikserve.com](mailto:support@qikserve.com) Once you have had this feature enabled you can then set the specific times. Please note that the timer should be configured at a store level. ### Adding the feature to your store To add this feature please follow the steps below after logging in to your dashboard. - Navigate to **venue settings** and select **services** - Once in services you can set the auto reject time by selecting ‘**Manually accept orders**’ and inputting the amount of time (you can set this up for each service you have, collection, delivery etc.)-  If you leave this blank orders will **not** be automatically rejected. ![Order Capcity GIF](https://help.qikserve.com/hs-fs/hubfs/Order%20Capcity%20GIF.gif?width=600&height=264&name=Order%20Capcity%20GIF.gif) You will then be able to view these rejected orders in **History** on your Expo [Orders](http://expo.withqikserve.com/) dashboard - ![](blob:https://qikserve.atlassian.net/a3cf8b0a-d63c-42e7-bd30-ebf89bd3899e#media-blob-url=true&id=663a22cd-a9e0-442d-8e70-df55421b833e&collection=contentId-2786263041&contextId=2786263041&height=153&width=497&alt=)![a3cf8b0a-d63c-42e7-bd30-ebf89bd3899e](https://help.qikserve.com/hs-fs/hubfs/a3cf8b0a-d63c-42e7-bd30-ebf89bd3899e.png?width=688&height=212&name=a3cf8b0a-d63c-42e7-bd30-ebf89bd3899e.png)   Customers who have had their orders rejected will receive a notification email. 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