- Knowledge Base
- Payments
- QikServe Payments
Make a Refund
Refunds
To action refunds on your dashboard for QikServe Payments please follow the below guidance.
It is helpful to ask the customer for their Order Number which they can find on their emailed receipt.
Via the Dashboard
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Log into your store on the QikServe Dashboard
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Select the Orders tab at the bottom left of your dashboard
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Identify the order you would like to refund, you can do this by searching for their order number
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Click on the order you would like to refund and then select Refund Order
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You will have the option to either refund the amount in full or partially refund it, as well as give a reason for the refund
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All refunded orders can be viewed via Analytics> Orders> Refunds report
You can then export this report to a CSV file by selecting the ellipses icon (…)