QikServe Payments
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      3. QikServe Payments

      Handling Disputes

      Please see below guide for Disputes on QikServe Payments.

      Fraudulent payments and what you require to dispute these.

      When a dispute is made by a customer our team are notified about these. We then get in touch with a list of the disputes to let you decide if this is NOT a fraudulent transaction. If you believe the dispute is in error and want to challenge it we will then ask for the below information from you -

      • Email address

      • Customer name

      • Billing address

      • Product or service details

        • Order number

        • Customer details

      • What type of product or service is this?

        • Physical product

        • Digital product or service

        • Offline Service

        • Event

        • Booking or reservation

        • Other

      • Supporting evidence

        • Customer communication

      Once we submit your evidence for dispute, this will go to the customers bank for review. The bank will then make a final decision within 3 months.